Reliable support for mission-critical courtroom technology.
For The Record provides structured support services to help courts maintain stable, secure, and fully operational recording systems. Our support offerings provide different levels of service to match your court’s requirements, workflows, and operational priorities.
Software support ensures your For The Record systems remain current, stable, and fully operational.
Services may include:
This support helps courts maintain reliable recording, playback, and workflow functionality.
Hardware support assists courts in diagnosing and resolving issues with For The Record installed equipment.
Our technical specialists can:
This ensures the physical components of your courtroom recording environment continue to operate as expected.
Proactive services provide courts with additional guidance to help maintain optimal system performance.
Our team can work with your court to:
Reviews may be conducted on-site or remotely and include a summary of findings and recommendations.
Speak with our team to determine which level of support is right for your court.
Contact Us
Many common questions and system tasks can be resolved through our online support resources.
Our knowledge base provides step-by-step guidance for installation, configuration, troubleshooting, and everyday system operations across our products.
If you are looking for documentation or technical guidance, the knowledge base is often the fastest place to start.
Browse the Help CenterAll courts may submit requests through the Support Portal. Enterprise customers and courts with active support plans receive prioritized response times and expanded support services.
Through the portal you can:
