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Support

Expand your resources—gain access to our technical support team.

For The Record’s Support Portal provides quick access to insights and support from our technical experts. Log in to submit a support case for both FTR Gold and FTR Justice Cloud or track progress of an existing support case.

Search for articles and videos for self-guided assistance relating to FTR Gold in our continuously updated knowledge base within the Support Portal, or visit the Help Center for knowledge base articles relating to FTR Justice Cloud.

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Support Packages.

When it comes to support, one size does not fit all. For The Record’s Support Packages provide different types of support to fit your specific environment, requirements, and budget.

Contact our team to understand which package is the best fit for your court.

Enterprise.

Courts who have a large and complex recording environment will receive customized training documentation, given a priority status within our triage process, and can schedule one-on-one troubleshooting sessions as required.

Standard.

Courts who would like to expand their resources by leveraging our technical support team will receive training documentation, access live updates for their support cases in our Support Portal, and be able to utilize our knowledge base of useful tips and answers to FAQs.

Types of support.


Software Support.

Software support includes in-line software version updates and version-specific documentation and resources.


Hardware Support.

Our support team will troubleshoot For The Record installed hardware and assist in replacing hardware covered under warranty.


Proactive Services.

Our support team will work with you to schedule a time to review your courtroom’s digital recording system—either onsite or remotely—and share a report on the findings of the functionality testing of each component.

Tips for accessing support.

     Ensure our support team can resolve your query quickly and effectively with these best practice tips:

Check your spam filters in your email settings and ensure you whitelist [email protected]

Provide a contact phone number so our support team can talk through solutions and resolve issues quickly

Additional support.

Product Updates.

Access the latest release information for our FTR Justice Cloud or download patches for FTR Gold

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Documentation.

Download FTR Gold setup, user, and quick reference guides that cover installation through to workflows and features

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Training.

Sign up to For The Record E-Learning courses for online, self-paced product training

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